They bit off more than they could chew and that kept getting cut back. WotC announced that they were going to create a big thing they were calling Master Tools that was going to be more like not just a character generator but a virtual tabletop. It suffered from being SLOW, incapable of handling character advancement, buggy and had data errors, and apparently was not especially conducive to ever being updated - though they DID patch it.
We originally used the character creator that came WITH every 1st printing PH.
